Refund Policy

Last Updated: 11/11/2025
 

Stiltz of South Florida (“we,” “our,” or “us”) provides specialized products and services that are custom ordered, custom prepared, or scheduled specifically for each customer. Because of the nature of our work, not all purchases are eligible for a refund. This policy outlines how refunds are handled and under what circumstances a refund may be issued.

1. Non-Refundable Purchases

Most products and services we provide are custom ordered, custom manufactured, or tied to scheduled labor and permitting. As stated in our Terms & Conditions, the following are non-refundable:

• Custom-ordered Stiltz Homelift units

• Any order where the manufacturing process has begun

• Any order where materials have been purchased on your behalf

• Scheduled services, labor, or installations that have already been completed or prepared

• Permitting fees, engineering fees, or third-party costs incurred for your project

Once these processes begin, we are unable to reverse or recover these expenses, and therefore refunds cannot be issued.

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2. Refund Eligibility

Refunds may only be considered in limited situations and must align with the Terms & Conditions that were agreed to at the time of purchase. Eligibility depends on:

• The type of product or service purchased

• Whether work, manufacturing, or ordering has already started

• Whether third-party expenses have already been paid

• The timeline of the cancellation request relative to the project progress

Any approved refund will be calculated according to the costs already incurred, as outlined in the Terms & Conditions.

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3. Refund Requests

To request a refund, customers must:

1. Submit a written request to our office

2. Allow our team to review contract history, payments, progress, and costs incurred

3. Complete and sign a Refund & Cancellation Agreement (sent via DocuSign when applicable)

Refund requests will not be evaluated or processed without written confirmation and a signed agreement.

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4. Refund Processing Time

If a refund is approved, processing typically takes 60–90 days, depending on payment method, accounting cycles, and the time required to reconcile project expenses.

You will receive confirmation once the refund has been initiated.

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5. Deposits

Deposits are used to secure your order, lock in production, and begin the planning process. Deposits are non-refundable unless otherwise stated in writing.

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6. Contact for Refund-Related Questions

For questions about this Refund Policy or to inquire about the status of a refund request, please contact us:

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Stiltz of South Florida
Phone: (954) 990-5480
Email: info@stiltzofsfl.com