Question 1

Why isn’t my lift moving when I press the button?

Accepted Answer

If your lift isn’t responding, start by checking a few simple things:
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Make sure the key switch on your control panel is turned to the “I” (on) position. If the key can be removed, it’s in the off position — just reinsert and turn it on.
Check that the red emergency stop button hasn’t been pressed in. If it has, turn it gently clockwise to release it — you’ll feel it pop back out.
Confirm that the home’s power is on and the circuit breaker labeled “Stiltz” is in the on position.
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If power was temporarily lost, wait about 30 seconds after restoring it to allow the lift’s system to reboot fully.

Question 2

My lift still moves, but the door won’t open. What should I do?

Accepted Answer

This usually means the lift stopped just short of its parking position — a common, easy fix. Simply move the lift 1–2 feet in the opposite direction, then return to your intended floor and let it come to a complete stop on its own.

Once it reaches its correct position, the door will unlock automatically after a short pause.

Question 3

How long should I wait before the door unlocks after the lift stops?

Accepted Answer

When your lift reaches a floor, it may pause briefly — usually 1–3 seconds — before the door unlocks. This short delay is part of the built-in safety system that ensures everything is fully settled before the door opens.

Question 4

The lift stopped partway between floors. What can I try?

Accepted Answer

In most cases, this happens due to a quick power interruption or an obstruction in the travel path.

Here’s what you can do:
Check that the breaker is on and power to the home hasn’t been interrupted.
Inspect the top and bottom of the lift path to make sure nothing is in the way.
Once clear, try pressing and holding the button again to move the lift to a floor.

If the lift doesn’t respond after these checks, simply turn the breaker off, wait 60 seconds, and turn it back on to allow a full system reset.

Question 5

I hear a beeping sound when I close the door. What does that mean?

Accepted Answer

A beeping sound often means the emergency stop button has been pressed or the key switch is off. Twist the red button clockwise to reset it, and make sure the key is turned to the “I” position. Once both are set correctly, the beeping will stop and your lift should operate normally.

Question 6

Do I need to leave the key in the lift?

Accepted Answer

Yes — the key should remain in the “I” (on) position at all times. If it’s removed, the lift will not operate.

Leaving it in ensures that you, your family, or caregivers can use the lift whenever it’s needed.

Question 7

My lift stopped working after a storm or power outage — is that normal?

Accepted Answer

Yes, that can happen. When power is interrupted, the lift may need a quick reset. Just switch the Stiltz breaker off for 60 seconds, turn it back on, and allow about 30 seconds for the system to restart.

After that, your lift should be ready to use again.

Question 8

What should I do if I’ve tried everything and it’s still not working?

Accepted Answer

If your lift doesn’t respond after going through these simple checks, don’t worry — help is just a phone call away.

Our team is here to support you and will walk you through the next steps or schedule a technician if needed.

FAQ & Troubleshoot

Troubleshooting Your Stiltz Homelift